Abstract
One of the most challenging elements of a chair’s job is the handling of student complaints. In this workshop, we will identify patterns in student complaints as well as suggestions for proactive strategies that chairs and faculty members can use to prevent them.
Keywords: Student complaints, conflict resolution, student expectations, grading, classroom etiquette
How to Cite:
Markunas, P. V., (2015) “A workshop on proactive strategies to prevent student complaints”, Academic Chairpersons Conference Proceedings 1(2015).
Publisher Notes
Participants will identify general categories of student complaints about faculty.
Participants will identify patterns related to student expectations and satisfaction with faculty.
Participants will learn proactive strategies to prevent complaints, to prevent complalnts from escalating to higher levels and to best intercede at particular points in the process.
Downloads:
Download PDF
0 Views
0 Downloads