Abstract
This study investigated the relationships between perceived justice with justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction through a survey of 303 ODL students in Malaysia who experienced a service failure and subsequently a service recovery effort.
Keywords: Justice Dimensions, Service Recovery Satisfaction, University Image, Open and Distance Learning (ODL), and PLS – SEM.
How to Cite:
Mohd Amin, M., Dr & Sivakumaran, V. M., Dr, (2023) “University Image: A strategic moderator between Justice Dimensions and Service Recovery Satisfaction in Open and Distance Learning (ODL) context?”, Adult Education Research Conference 1(2023).
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